- Maintain a record of outstanding invoices
- Remind customers of unpaid invoices by sending them statements or calling them
- Be clear about payment deadlines and charge interest on overdue invoices
- Know which customers are always paying you late
- Write-off as bad debt – if you have made all reasonable efforts to collect payment, but it is not likely to be recovered
**Make it easy for customers to pay you**
How do you determine what is bad debt?